service form

terms of service

repairs within warranty

If you receive a damaged or broken device, or if you are experiencing issues with your Blue fx devices equipment, please email us at repairs@bluefxdevices.com. We will be happy to assist you by repairing or replacing the device.

Repairs are typically completed within 1-2 weeks. Most issues are simple fixes, and we will return your device in fully working condition.

repairs outside warranty & third party manufacturers

Repair Service Fee Structure:

  • Diagnostic Fee: Starting at 27 EURO
    This fee covers our initial assessment and technical evaluation. It applies to all repair evaluations.

  • Component Costs: The actual cost of replacement parts will be added to the base fee.

Service Guarantee:

  • If we successfully repair your pedal, the diagnostic fee will be applied toward the total repair cost.

  • If no issues are found or the pedal cannot be repaired, you won’t be charged for our time and professional service. However, you will be responsible for shipping costs.

After completing the repair, we will send you an invoice detailing the total repair costs, including the service fee and any applicable shipping expenses.